Effective Date: January 1, 2025
Company: PharmaPlus Kenya
Address: Westlands Business Park, 5th Floor, Suite 512, Waiyaki Way, Westlands, Nairobi, Kenya
1. Information We Collect
When you place an order through our website, we collect the following personal information:
- Full name — to process and deliver your order
- Phone number — to confirm your order and coordinate delivery
- IP address and browser information — for security and fraud prevention
We do not collect email addresses, physical addresses, or payment card details through our order forms. Payment is collected in cash upon delivery.
2. How We Use Your Data
Your personal data is used exclusively for:
- Processing and confirming your order
- Coordinating delivery to your location
- Contacting you about your order status
- Preventing fraud and ensuring website security
3. Data Sharing
We share your order information (name and phone number) with our logistics and fulfilment partners solely for the purpose of delivering your order. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Retention
We retain your order information for up to 12 months after your purchase for customer support and return processing purposes. After this period, your data is securely deleted from our systems.
5. Data Security
We implement industry-standard security measures to protect your data during transmission and storage. Our website uses HTTPS encryption for all data transfers. Access to customer data is restricted to authorized personnel only.
6. Your Rights
Under the Kenya Data Protection Act (2019), you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to processing of your data
To exercise any of these rights, contact us at support@pharmapluspharmacies.co.ke.
7. Cookies
Our website uses essential cookies and session storage for basic functionality (e.g., preventing the order modal from opening repeatedly). We do not use tracking cookies or third-party advertising cookies.
8. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact
For privacy-related inquiries:
Email: support@pharmapluspharmacies.co.ke
Phone: +254 714 832 091
Address: Westlands Business Park, 5th Floor, Suite 512, Waiyaki Way, Westlands, Nairobi, Kenya